What is included with Support
- Technical Issues – Hosting – eg. your site is down or is not responding
- Backups – We are responsible for backups of your site
- Technical Issues – Emails – Issues with your Contact form or hosted emails
- SSL Certificate
What is not included with Support
- Technical Issues – Site Hacked
Pls Get in touch with services such as Sucuri or Quttera who deal specifically with these issues. There are many reasons why this could have happened, WordPress vulnerabilities, out of date plugins, weak passwords, malware on your hardware etc.
We offer WordPress maintenance services and we make sure that the website is in the best possible conditions. We do the same with email accounts and domain management.